Auto-Mate Mechanical & Repairs

Auto-Mate Mechanical & Repairs Terms & Conditions

1. GENERAL

This document sets out the Terms & Conditions upon which Auto-Mate Mechanical & Repairs Pty Ltd (ABN 82 780 665 179) provides services to you. By engaging with our services, you agree to these Terms & Conditions. A contract ("Agreement") is formed between Auto-Mate Mechanical & Repairs Pty Ltd ("we," "us," or "our") and the customer ("you").

This Agreement commences when you sign a Service Authorisation form or verbally approve the services we will perform. By agreeing to our Estimate and Service Authorisation, you are accepting these Terms & Conditions.

2. ESTIMATES

You agree:

The labour, parts, costs, and time frame provided in the Estimate are only estimates.
The Estimate is binding once approved by you, either verbally or in writing.
We may amend the Estimate, and these changes supersede previous estimates. Amended estimates can be approved verbally or in writing.
The Estimate is valid for 7 days from the issue date but may be subject to changes in the cost or availability of parts.
All prices include GST unless stated otherwise.
Special order parts or second-hand parts require payment upfront before the order is placed.
Freight costs may apply for ordered-in parts.
We may request a 50% deposit for estimates exceeding $1,000, payable upon your approval.

3. INVOICES AND PAYMENTS

An invoice will be issued upon the completion of services.
All prices include GST unless otherwise specified.

You agree:

To pay the total amount due on the day we notify you that your vehicle is ready for collection unless otherwise agreed.
Payment methods include cash, EFTPOS, or credit card (we do not accept cheques unless agreed in advance).
We reserve the right to vary the purchase price if you provide incorrect or late information or request additional services.
If your financial status changes (e.g., bankruptcy or liquidation), this Agreement terminates, and all outstanding amounts become immediately due.
You may not withhold payment of any invoice due to a dispute unless agreed in writing by us.

4. FAILURE TO PAY, STORAGE, LIEN, & UNCOLLECTED GOODS

If you do not pay in full when your vehicle is ready for collection:

We may exercise a lien over your vehicle, retaining possession until all amounts owed are paid in full.
A storage fee of $10 per day will be charged from the date we notify you that your vehicle is ready for collection.
If the outstanding amount is not paid within six months, we may sell or dispose of your vehicle in accordance with the Disposal of Uncollected Goods Act.
We will not be responsible for any loss resulting from the sale or disposal of your vehicle under these circumstances.

5. PARTS AND WARRANTY

We use quality aftermarket parts that meet or exceed manufacturer specifications unless genuine parts are specifically requested.
Special order and second-hand parts require upfront payment and are non-refundable.
Second-hand parts come with a 3-month parts-only warranty, unless otherwise stated. Labour is not covered under warranty for second-hand parts.
New parts come with a 6-month parts and labour warranty, unless otherwise specified.
Warranty does not apply to wear and tear, maintenance items, misuse, or damage from unsafe driving practices.
We reserve the right to refuse to fit customer-supplied parts ("owner-supplied parts"). If we agree, you warrant that the parts are free from defects and are suitable for installation.

11. DISPUTE RESOLUTION

Initial Resolution: In the event of any dispute or disagreement arising from these Terms & Conditions or our services, you agree to first contact us directly at 0403 411 700. We will aim to resolve your concerns amicably and promptly.
Written Notification: If the dispute cannot be resolved informally, you must provide written notice to us detailing the nature of the dispute, including relevant facts and any supporting documentation. This notice should be sent to admin@automatemechanical.com.au.
Response Time: Upon receiving your written notice, we will acknowledge receipt within 5 business days and will work to investigate and respond to your concerns within 14 business days.
Communication Requirement: You agree that you must communicate with us regarding any issues or disputes related to our services before seeking assistance or services from another workshop. If you proceed to engage another workshop without first notifying us of the dispute and allowing us the opportunity to address the issue, you understand and agree that you forfeit any right to compensation for any monies paid out to the other workshop.
Confidentiality: Both parties agree to keep all aspects of the dispute and its resolution confidential, including any settlement terms reached through mediation.
Consumer Rights: Nothing in these Terms & Conditions limits your rights as a consumer under the Australian Consumer Law or any other applicable consumer protection legislation.

Auto-Mate T'c & C's